RTW - Shop Support
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Secure shopping in all of our online Shops
How does the order process work in the online shop?
How do I order an upgrade ?
How do I order VAT exempt products? (EU only)
Why do I have to enable cookies in my web browser?
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I am receiving the message "You have no downloads available".
I cannot download the purchased software. How can I download my software?
When will I receive my product?
How can I return the package in case of wrong or damaged delivery?
Can I cancel my order if it has not yet been shipped?
I haven’t received an order confirmation
The access details supplied are not being accepted.
The serial number (license number) supplied is not being accepted.
What can I do to prevent data loss?
I’ve lost my access details/ order confirmation.
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How do I pay by credit card?
How does Bank Transfer (Payment in Advance) work?
How do I make a transaction via PayPal?
Credit card payment with 3D Secure
How can I securely provide my credit card data?
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